Salesforce Service Cloud
Improve Customer Experience while reducing costs – with service designed for the AI-era.
Salesforce Service Cloud Expertise at a Glance
25+ Service Cloud Implementations
Quality accelerators and tailored solutions for service teams of all sizes, with a focus on fast time-to-value.
Deep Service Cloud Expertise
Impactful solutions across case management, Experience Cloud (portals) and Field Service applications.
Data Cloud + Agentforce
We architect solutions that get humans and agents working on the same platform.
Service Impact Framework
A proven framework that resolves cases faster with connected channels, trusted data and Agentforce.
Optimised for Outcomes
Managed Services that continuously improve what matters: first case resolution, time-to-close, CSAT/NPS, and agent productivity.
Australia & New Zealand
On-shore consultants in both countries for close collaboration and speed.
Service Impact Framework
LavaBox’s Service Cloud Consultants guide you with a practical framework to modernise service for the AI-era.
Your Organisation
Streamline Case Management
Automate case resolution end-to-end, with intelligent routing, prioritisation, SLAs and milestones, inside an intuitive service console.
Augment Humans with AI Agents
Deploy Agentforce service agents to handle repetitive work, surface insights, and escalate with full context.
Empower Service Leaders
Board-ready dashboards, forecasting and AI-assisted coaching to lift team performance.
Connect Every Channel
Phone, email, chat, social, messaging - manage every interaction from a single AI-powered workspace.
Unify Customer Data
Bring service, product and commerce data together (with Data Cloud) to personalise interactions and automate next best actions.
Help Customers Help Themselves
Launch brand-consistent Experience Cloud portals for authenticated service conversations with humans and AI agents.
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