Services

Define your North Star, cut through complexity, and deliver measurable impact through
Salesforce, Data & AI.

We help our clients achieve strategic clarity and deliver impactful outcomes through our three core services:

Strategy

Whether you’re aspiring to create an industry-leading customer experience, drive growth or innovate with data and AI, our strategic advisory services will help you cut through complexity and chart a clear way forward.

Strategy Services
Zoom Out
  • Vision & Strategy Workshops
Zoom In
  • Current State Analysis
  • Business Case Development
North Star
  • Programme Vision, Strategic Pillars and Roadmap
  • Future State Architecture (People, Process, Technology, Data, Experiences and Journeys)
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Implementation

With over 10 years implementing Salesforce, Data, and AI solutions, we’ve refined a methodology focused on delivering impactful outcomes, not just implementing technology. We start every project by clearly defining measurable objectives and key results (OKRs). This clarity empowers our consultants to design for impact and implement quality solutions at high velocity, maximising your return on investment.

Implementation Expertise
Salesforce Customer 360
  • Sales, Service & Experience Cloud
  • Marketing Cloud
  • Nonprofit Cloud
  • Financial Services Cloud
  • Education Cloud
Data
  • Unification & Activation: Salesforce Data Cloud
  • Storage: AWS
  • Integration: Zero ETL, MuleSoft, Make, Jitterbit
  • Analytics: Tableau, Marketing Cloud Intelligence
AI
  • Agentforce: AI Agents powered by your existing Salesforce data and business logic, working across marketing, sales, service and industry-specific use cases.
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Managed Services

Salesforce, Data & AI solutions only achieve their objectives when they’re effectively embedded and optimised post go-live. LavaBox Managed Services combine responsive support with proactive continuous improvement.

You’ll gain priority access to our experienced team of Salesforce Architects, Consultants, Developers, and Directors, all dedicated to driving your system forward.

Managed Services
Strategic Advisory
  • Annual strategic reviews and quarterly business reviews
  • OKR tracking & reporting
  • Roadmapping and prioritisation
Priority Support
  • Support portal
  • Issue resolution
Continuous Improvement
  • Sprint cycles
  • Enhancement projects
  • User training and adoption
Proactive Maintenance
  • Security Audits
  • Impact Assessments
  • Optimisation Reviews
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