Nonprofit
Your mission. Our expertise.
Salesforce’s technology. Impact delivered.
Industry Expertise at a Glance
Dedicated Nonprofit Practice
16 Salesforce industry experts delivering nonprofit solutions all day, every day.
Deep Salesforce Nonprofit Expertise
Grant making, fundraising, marketing, programme and case management solutions.
Marketing & Data Cloud for Nonprofits
We’ve helped 25+ leading ANZ Nonprofits to take their customer and donor engagement to the next level.
Australia & New Zealand
Onshore teams and entities in both countries.
Nonprofit Impact Impact Framework
A proven framework to support your mission.
Strategic Clarity. Impactful Outcomes.
What you can expect when you work with us.
Trusted by Leading Nonprofit Organisations to Make Impact Happen
Nonprofit Impact Framework
LavaBox’s team of industry experts, strategic thinkers and technical specialists guide you on the journey, with a proven framework to support your mission.
Your Organisation
Understand your Constituents
With a unified view of your supporters, donors, stakeholders, clients and volunteers.
Design your Experiences
With personalised journeys that engage with precision across your digital channels.
Empower your People
With the digital tools, insights and training they need to drive your mission forward.
Measure your Impact
With real-time reports that capture the metrics that matter to your funders.
Increase your Impact
By designing, automating and integrating your programmes’ delivery processes.
Grow your Funding
By showing your funders the impact of their gift, with engagement plans fostering deeper levels of engagement.
Salesforce Nonprofit Cloud Solutions
From grant management to donor engagement, we have the industry and Salesforce platform knowledge to bring your project vision to life.
Donations & Income Management
Funding is an enabler of your mission. We help you record, manage and track every income-generating activity. We begin by creating a clear view of your donors and funders, including their historical interactions, giving history and relationships. Then we craft engagement plans to foster deeper levels of connection.
Enhance your income management with:
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Credit card and direct debit integration
One-off, regular giving, website and telefundraising donations all flow seamlessly, with retries and receipts handled automatically.
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Integrated accounting
Ensuring an accurate and auditable record by combining CRM and financial system data.
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Member management
Streamline administration of the entire subscription billing and renewal lifecycle.
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Marketing & Engagement
We inspire your supporters and donors to take action, wherever they are on their journey with you. LavaBox can work alongside you to design your end-to-end digital engagement journey, including marketing touchpoints, digital and physical documents, community portals, surveys and events.
Deepen your client and donor engagement with:
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Powerful digital customer engagement that connects your organisation with supporters across email, mobile, social and digital advertising.
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Experience Cloud
Open up Salesforce data, functionality and resources to your clients within a secure, powerful portal environment.
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Take your customer and donor engagement to the next level with unified data.
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Event management
To enhance your fundraising or programme event experience with attendee lists, RSVPs, QR or tap check in, printable badges and more.
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Programme & Case Management
We systemise your delivery processes so you can efficiently and consistently deliver high-impact outcomes. We get to the heart of your processes, tailoring the Salesforce platform to align with the way your organisation operates. You’ll be able to accurately measure your programmes’ success and report back to your funders with ease and transparency.
Enhance your programmes with:
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Intake Management
Digitising and streamlining the registration, review and acceptance process.
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Outbound Grants Management
Designing the process from application, to milestone fulfillment to disbursement.
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Nonprofit Case Management
Resolving client and donor issues through to resolution with clarity and context.
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System integration
Connecting external systems with Salesforce for an end-to-end programme delivery process.
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Education
Digitising the learning experience at scale with Education Cloud.
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Volunteer management
Aligning people’s availability and skills with opportunities to contribute.
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Impact in Action
Hato Hone St John Takes Their Supporter Scheme Digital
“Our customers are getting a faster and more relevant experience from us.”
Delivering impactful outcomes
$1.5m
Renewal revenue being managed through the supporter scheme digital journey.
20-45%
Improved open rates due to timely, relevant and personalised communications.
12-27%
Click-through rates well above industry averages.
View full case study
Impact in Action
Taranaki Foundation Manages Rapid Increase in Grant Applications with Ease
"Definitely a worthwhile investment for Nonprofits who are looking to scale up and manage their growth in a sustainable way."
Delivering impactful outcomes
10x Increase
In grant applications managed with the same sized team.
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Grant application processing time reduced from 2 days to 30 minutes.
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Improved experience for staff, applicants and volunteers.
View full case study
Impact in Action
Personalisation that converts with Salesforce Marketing Cloud
"We introduced a tailored exit-intent pop-up to our online giving journey using Marketing Cloud Personalisation. In just two months it added an additional $25,588 in donations. The solution works seamlessly across devices and shows what’s possible when smart technology is aligned with the right objectives and delivered with the right partner."
Delivering impactful outcomes
$350k
in additional projected annual revenue
2.75%
Improved conversion rate from recovered abandoned cart revenue
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Reduced cost-per-acquisition through automated ad suppression
View full case study
Impact in Action
Making facilitators, administrators and students' lives easier with Salesforce Education Cloud
"Never underestimate the value of working with a partner who you can rely on. It will save you time, it will save you cost, and the resulting product will be better."
Delivering impactful outcomes
check
Built for scale, with solution adopted by multiple schools in the network.
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Improved operational efficiency, allowing volunteers to maximise impact.
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Improved student experience with streamlined payments and digital offerings.
View full case study
Our Nonprofit Team
We are a team of Salesforce Nonprofit experts who are passionate about making impact happen.
John McLean
Nonprofit Practice Director & Cofounder
Superpower:
The ability to zoom out to see the big picture, and zoom in to get the detail right.
Known at LavaBox for:
Meeting one-liners that will live in infamy for decades to come.
Nikhil Banerji
Nonprofit Practice Lead
Superpower:
Helping great consultants to deliver great outcomes.
Known at LavaBox for:
Expounding on the joys of lemon trees and lawn care.
Russell Bradshaw
Senior Solutions Consultant
Superpower:
Bringing deep nonprofit industry knowledge to every engagement.
Known at LavaBox for:
CrossFit WODs, vegetarian meals, and calling protein powder dessert.
Andrew Cunningham
Solution Architect
Superpower:
Driven by his personal connection to disability and neurodivergent services.
Known at LavaBox for:
Being our Lego engineer, animal whisperer and wise elder.
Doris Lee
Senior Consultant
Superpower:
Do good tech. Do good with tech.
Known at LavaBox for:
Having the nerdiest ever encounter that led to marriage.
Louis Martin
Delivery Lead
Superpower:
Bringing calm to the chaos.
Known at LavaBox for:
Subtly redirecting all conversations back to stories about his dog.
Aparna Gopalakrishnan
Principal Architect
Superpower:
Turning problems into a menu of solutions.
Known at LavaBox for:
Making the team laugh without knowing why.
Dalize Van Eeden
Senior Functional Consultant
Superpower:
Turning requirements into impact.
Known at LavaBox for:
Benjamin Button (the phenomenon of aging in reverse).
Mike Cleaver
Senior Salesforce Developer
Superpower:
Every problem has an answer.
Known at LavaBox for:
Chief funny guy of the Nonprofit Squad (in his opinion).
Anna Glasberg
Senior Functional Consultant
Superpower:
Bringing clarity through data-driven insights and structured problem-solving.
Known at LavaBox for:
Getting lost in a puzzle, run or gardening project.
Ryan Goodyear
Senior Consultant
Superpower:
Helping LavaBox and our clients stay ahead in an ever-changing tech landscape.
Known at LavaBox for:
Too many headphones, never enough ears.
Athulya Mohan
Senior Functional Consultant
Superpower:
Building tech for good.
Known at LavaBox for:
Sneaking Bharatanatyam mudras (Indian classical dance hand gestures) into everyday conversations.
Anuj Mehra
Functional Consultant
Superpower:
Translating business needs into Salesforce impact.
Known at LavaBox for:
Keeping things grounded and easy-going.
Scott Carew
Functional Consultant
Superpower:
Big-picture outcomes delivered with precise execution.
Known at LavaBox for:
Collecting photos, passport stamps and squash bruises in equal measure.
Fran Pilbrow
Functional Consultant
Superpower:
Trusted sounding board, complexity untangler and dot connector.
Known at LavaBox for:
Being the quiet glue of every project.
Maitreyee Pande
Functional Consultant
Superpower:
Designing processes that improve the way that people work.
Known at LavaBox for:
Flying the One Direction flag on behalf of Gen Z!
